You’ve probably heard that 85% of consumers trust online reviews as much as personal recommendations, and that 60% of consumers view reviews as trustworthy. The proof of the power of customer reviews is in the pudding, as they say. So, if you’re ...
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The right talent can make all the difference in delivering a quality product or service, exceeding customer service expectations, and growing your business, not to mention boosting team camaraderie and morale. But, as has been well documented this ...
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There has been an explosion of digital marketing channels in recent years, along with a push for brands to master omnichannel strategies. While this can be a wise approach for companies with ample budget and personnel, it can actually backfire for ...
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BABA, better known as the Build a Better Agency Summit was held for the third time in 2023, hosted by the well-known and loved Drew McLellan. Drew is an agency owner as well as the owner of AMI, the Agency Management Institute, a place for agencies ...
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Over the course of two years, the number of people primarily working from home tripled from 5.7% to 17.9%. This is significant, but many still expect the number to keep rising. As remote work deepens its roots and remains a preferred model, many ...
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