You spent six weeks scoping a deal before anybody signed anything, and now your operations lead is looking at the internal budget sheet like you personally lit it on fire. Sarah Shepard, our COO and my co-host, and I have been having some version of ...
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Winning the deal isn't the finish line. Here's what breaks down in the handoff from sales to delivery, and why it quietly costs B2B companies expansion revenue.
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You've probably asked ChatGPT or Claude to help draft an email and called it a day. Then you sat in a leadership meeting wondering why the rest of the org still isn't moving any faster, even though everyone swears AI is "saving time."
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You rolled out CRM training last quarter. Reps sat through it, asked decent questions, and even nodded along when you explained why accurate pipeline data matters for forecasting. Three months later, deal stages are stale, half the activity logged ...
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