Word From Between the Cans

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September 25 2026 Sarah Shepard

Your Campaign Approvals Are Running in the Wrong Order

I've been rewriting our own marketing copy lately, which is a strange assignment for someone who runs an agency. You either do it way more often than makes sense or way less, and there's not much of a comfortable middle. This round, I got stuck on a ...

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September 22 2026 Jay Feitlinger

How to Stop Your Lead Scoring Model From Burying Good Deals

You've got lead scoring turned on in HubSpot, the reps sort by it every morning, and you still can't tell whether it's pointing them at the right accounts or quietly steering them away from the ones that would've closed. Somebody set up the rules a ...

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September 21 2026 Jay Feitlinger

What Your CRM Dashboard Isn't Telling Leadership

Your CRM looks fine. Every stage is populated, activity is current, and the pipeline number sitting on the dashboard is the one that's about to go into Monday's leadership meeting. Then someone asks the question that shows up every quarter: do we ...

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September 15 2026 Jay Feitlinger

Should You Put Pricing on Your B2B Website?

Your website says one thing, your sales team quotes another, and you've got a founder somewhere in the building who'd rather shut the whole site down than publish a single number. Meanwhile, leads keep booking calls with budgets that are a tenth of ...

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September 15 2026 Jay Feitlinger

Inbound Leads Are Waiting Days for a Reply, and Nobody Owns the Clock

A form fill lands Monday at 9:40 a.m. from a project manager at a rapidly growing $80M business. They've outgrown their supplier and want a quote. The rep it routes to is on the road until Thursday. Marketing sees the lead in the CRM, didn’t know ...

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